Key Objective:
To train and develop participants on the importance of integrity, manners, personality, appearance, consideration & tact with a view to conforming to corporate & business etiquette.
Who will benefit:
Beginners, Students, Self-Employed, Employed, Professionals, Entrepreneurs, Institutions and Organizations.
Course Curriculum:
• IMPACT-Golden Rules of Business Etiquette
• Dealing with people face to face
• Handling Business meetings
• Handling Business correspondence.
• Business Telephone Etiquette
• Business Loyalty, Confidentiality & Compliance
• Handling stakeholders
• Handling complaints
• Business Culture
• Personal Branding to enhance Corporate Image
Methodology:
Practical training sessions covering:
• Grooming your personality
• Role play of a business Telephone conversation • Role play of a Business Meeting
• Exercises on Business written communication • Exercises on Business Presentations
• Exercises on Business ethics, courtesies & courteousness
• Group Activities – To motivate participants to be effective ambassadors for the Organization
| Sessions Duration | Two day workshop |
| Course Evaluation | Culminates with presentations by Team Leaders |
| Course Outcome | At the end of the workshop participants would have learnt the importance of business ethics & values & how they could depict a positive & disciplined image towards achieving business success |
